Are you eager to learn, bursting with energy, and ready to give it your best? 🚀 Welcome to Quipu, where your growth is our mission! 💪🎉 Let’s build something extraordinary together.
💼 About Us
Quipu is a cloud-based SaaS solution founded over 10 years ago with a single goal: to simplify the often overwhelming administrative and accounting processes for small businesses, freelancers, and consultancies. Two years ago, we joined forces with Sellsy, the leading CRM in France. Together, we provide our clients with a holistic business management solution that goes beyond invoicing and cash flow to deliver a fully integrated experience.
We are a vibrant team of 200+ professionals from 20+ nationalities, with offices in Barcelona, Bordeaux, and La Rochelle. Our ambition? To become a recognized European leader in business solutions.
We are looking for a Tech & Operations Support (They/She/He) to join our team!
🚀 About the role
We’re looking for someone curious, proactive, and analytical, with a strong desire to understand how things work under the hood.
You’ll join our Level 2 technical support team, investigating complex issues escalated from Level 1, helping us keep the platform stable and our users happy.
🎯 Key responsibilities
- Investigate tickets escalated by Level 1 support, identifying whether they are actual bugs, user errors, or integration issues.
- Execute technical actions directly via our internal Ruby console.
- Collaborate with product and engineering teams, reporting well-documented incidents with full context.
- Manage and improve our no-code integrations (Make, Zapier), including troubleshooting.
- Identify patterns, suggest improvements, and contribute to internal documentation and the knowledge base.
🚀 What we are looking for
- Native Spanish speaker and strong English skills (B2–C1 level, written and spoken).
- Excellent attention to detail and a strong investigative mindset.
- Ability to read and understand code in Ruby and JavaScript (React).
- Familiarity with no-code tools like Zapier, Make, or similar.
- Proactive attitude, autonomy, and a strong sense of urgency.
- Solid technical judgment, even if you’re not a professional developer.
We prefer someone eager to learn with a curious mindset over a 100% technical profile with no initiative.
🌟 Bonus points for…
- Previous experience in Level 2 support, QA, or similar roles.
- Strong communication skills, both with users and technical teams.
- Experience in startup/SaaS environments.
🤝 What We Offer
- Full-time position & permanent contract (hybrid or remote +-2h from Bcn timezone).
- Salary range: 30-35k gross/year.
- Full-time schedule with flexible hours from Monday to Friday – enjoy the freedom of working in an environment that values trust and work-life balance. 🤝🌱
- Intensive summer schedule – finish early and enjoy the sun and the beach every day! ☀️
- Flexible compensation plan with Cobee – choose how you want to enjoy your perks: restaurant or transport, you decide! 🍽️🚗 (Only in Spain).
- Unlimited coffee, tea, and other beverages – the fuel to keep you at 100% whenever you need it. ☕🍵 (Only in Barcelona).
- Discounts at Nora Real Food – healthy meals without leaving the office! 🥗🍲 (Only in Barcelona).
- Reduced gym rates with Wellhub – making it easier than ever to balance work and a healthy lifestyle. 🏋️♀️🏋️♂️ (Only in Spain).
- Teambuildings and afterworks – because after work comes fun! Share laughs, great music, and some memorable moments with an amazing team! 🎉🍻
